The Colorful Cookie Club FAQs
Find answers to questions about The Colorful Cookie Club, stencil cutting support and digital downloads here. If you have a question that is not answered below, use the contact form for assistance.
I am brand new to this. Where do I start in the club?
There is a lot of information available to you in The Colorful Cookie Club, whether it be in our members only Facebook group, the video tutorials or the resources that are shared. Take it slowly and learn at a pace that is good for you. Don’t put pressure on yourself to take it all in at once. That is too overwhelming. I would suggest watching the Welcome video first. Take a look around the Facebook group. If you are brand new to your machine and software, it may be helpful to watch some of the videos about the tools available to you in the software. You will want to put that into practice and start watching stencil designing tutorials. You can find those in the Stencil Designing category or the Monthly Theme category. Remember that you will probably mess up a few sheets of stencil material. You will probably get frustrated if the tools don’t work as they should. Don’t get to the point of tears or wanting to throw your machine out the window. Let me help! Just ask in the Facebook group or send me an email. Group members know the answers to questions too and are always willing to help. That is why we are here!
Where can I see my membership details?
Login and click on My Account in the top right corner. Click Account details.
Can I watch the videos any time I want?
Yes. All of the video tutorials from the start of The Colorful Club are available for you to watch at your convenience.
When is the LIVE Q & A each week?
The LIVE Q&A is every Thursday at 7:00 p.m. CST unless it falls on a holiday and then we will reschedule.
How often do you add new video tutorials?
A new video tutorial is added every week to the Monthly Theme Videos category. New videos are also added to other categories at random times. When any new video is added, you will be notified in The Colorful Cookie Club Facebook Group.
If I make a purchase from The Colorful Cookie Studio online shop, do I receive a discount?
Yes! You do! Use the code stencil20 to receive 20% off of your entire purchase.
What happens if I decide to cancel my membership? Can I get a refund?
There are no refunds on memberships, but you may cancel at any time. Once you have decided to cancel, you will be removed from the Facebook group and your membership will expire at the end of the period you purchased.
I accidentally made a double purchase, can I get a refund?
While refunds are not offered on digital products, I will definitely switch out the design for you! Just let me know another design you would like to have.
Stencil Cutting Questions
What do I need to get started?
I have compiled a list of the basics, which also contains a link to the materials, tools, and supplies HERE.
Which machine should I buy?
That question can only be answered by you, but I have listed some of my thoughts on the Cricut and Silhouette cutting machines HERE.
What material do I need to buy to make stencils?
There are a variety of materials that you can use: Grafix plastic, mylar, acetate, laminated sheet protectors, vinyl, and screen material Click HERE to see what I use.
Where can I buy everything I need to start cutting stencils?
I have compiled a list of things that I use to design and cut stencils. Everything can be found Here.
If I have a stencil designing question, how can I get in touch with you?
If you have a stencil designing or software question, the best way is to ask in The Colorful Cookie Club members-only Facebook Group. If you have a question, more people probably have that same question and could benefit from seeing the answer. Use the search tool in the Facebook group. Many things have been discussed and you may find an answer there. My favorite saying is, “The only silly question is the one that doesn’t get asked. If you need help or something explained in more detail, just ask. Please remember that it is helpful if you mention which machine and software you are using. A shot of your screen also helps me to see the issue you are having. If it is a cutting issue, it helps to know which cut setting, blade, and material you are using.
All other questions can be emailed to firstname.lastname@example.org
What version of Silhouette Studio do I need to design stencils?
I love the tools available in the Business Edition! Here is a comparison chart for you to see the difference in the Silhouette Studio Editions. https://www.silhouetteamerica.com/software/silhouette-studio-features-comparison-chart
Do I need a Cricut Access Subscription to make cookie stencils?
You don’t need a subscription to Cricut Access, but it is nice to have over 30,000+ images and 400+fonts for your projects. You also receive 10% off any purchase that you make with Cricut.com, including machines. You will find that you will be using your machine for more than just stencils. The Cricut machine can do amazing things! Learn more about Cricut Access here https://bit.ly/2uvKaDi
Can I sell the physical stencils that I make with the free files and images you provide?
No. Those images are provided for Colorful Cookie Club members use only.